Frequently Asked Questions (FAQs)

What is Render Revolt?

Render Revolt is based in sunny California, specializing in stylish and reliable desk accessories like custom desk pads, mousepads, wrist rests, keyboards, mice, and more. Our goal is simple: to make your desk space both enjoyable and practical, helping you work or play with ease. Whether you’re setting up for a productive day or a long gaming session, we have the accessories to match your style.

How do I create an account?

Creating an account is quick and easy. Click on the “Log in / My Account” button at the top right corner of our website, then select “Sign Up.” Enter your details, submit the form, and check your email to verify your account. Once confirmed, you can log in and start exploring our products and features.

What payment methods do you accept?

We accept all major credit cards, including Visa, MasterCard, and American Express. PayPal and Venmo are also available for secure transactions. Your payment details are processed safely through trusted providers to ensure your financial information stays protected.

How do I track my order?

Once your order has been shipped, you’ll receive a tracking number via email. Use this number to track your order on our website or directly through the carrier’s tracking system. Additionally, you can log into your account to view the status of your order and get real-time updates.

What is the return policy?

We accept returns within 14 days from the date your order was delivered. To initiate a return, please contact our customer service team. You’ll receive further instructions within 2-3 business days. Please note that sending multiple emails regarding the same return may delay the process. For more details, refer to our Returns & Refunds Policy.

Do you offer a warranty on your products?

While we don’t offer a warranty on our desk pads, mousepads, and wrist rests, certain keyboards are covered under a factory warranty. Please refer to our Returns & Refunds Policy for more details. Our goal is to ensure you’re completely satisfied with your purchase, and we’re here to resolve any issues promptly.

How do I contact customer support?

You can reach our customer support team via email at support@renderrevolt.com or through our contact form. We strive to respond to all inquiries within 2-3 business days. Our dedicated team is here to assist you with any questions or concerns.

Do you offer international shipping?

Yes, we ship internationally to many countries worldwide. Please note that shipping times and costs may vary depending on the destination. Additional customs fees or import duties may apply based on your country’s regulations. We recommend checking with your local customs office for more information.

What should I do if I receive a defective or damaged product?

If you receive a defective or damaged product, contact our customer service team immediately with your order details and a description of the issue. We’ll provide instructions for returning the product and arranging a replacement or refund. Your satisfaction is our top priority, and we aim to resolve any issues quickly.

How can I stay updated on new products and promotions?

Stay updated by subscribing to our newsletter. Enter your email in the subscription box at the bottom of our homepage. You’ll receive updates on new products, special offers, and exclusive promotions. Also, follow us on social media for the latest news.

Can I cancel or modify my order after placing it?

If you need to cancel or change your order, contact our customer service team immediately. We’ll do our best to assist, but once an order has been processed, modifications or cancellations may not be possible. Custom items, including desk mats and mousepads, are non-refundable under any circumstances. Acting quickly is essential to ensure your request is considered.

What are your business hours?

Our customer service team is available Monday through Friday, from 9:00 AM to 5:00 PM (PST). We are closed on weekends and public holidays. During business hours, we are committed to providing prompt and effective support.

How do you protect my personal information?

We take the security of your personal data seriously and implement strict security measures to protect it from unauthorized access, disclosure, alteration, or destruction. Please refer to our Privacy Policy for more details on how we protect your information and your rights regarding personal data.

What if my question isn’t listed here?

If you have a question that isn’t covered in these FAQs, feel free to contact our customer service team via email at support@renderrevolt.com or through our contact form. We’re happy to help and ensure you have a great experience with Render Revolt.

Where can I find the Terms of Service?

You can read our Terms of Service on our website. This document outlines the terms and conditions governing the use of our website and services to ensure transparency between Render Revolt and our customers.

What if I forget my account password?

If you forget your password, click the “Forgot Password” link on the account login page. Follow the instructions to reset your password, and you’ll receive an email with a link to create a new one. If you encounter any issues, contact our customer service team for assistance.

Can I save items in my cart for later?

Yes, when you log into your account, your cart will be saved, allowing you to continue shopping at your convenience. This makes it easy to keep track of items you’re interested in and complete your purchase when you’re ready.

How do I use a coupon code?

To apply a coupon code, enter it in the designated field during checkout. Make sure to apply the code before completing your purchase to receive the discount. If you have issues or the code doesn’t work, contact our customer service team for assistance.

How can I provide feedback about my experience?

We value your feedback and are always looking to improve our services. You can share your thoughts by contacting our customer service team via email at support@renderrevolt.com or through our contact form.

Do you have an affiliate program?

Yes, we offer an affiliate program that allows you to earn commissions by promoting our products. By joining, you can share our products with your audience and earn a percentage of each sale made through your unique affiliate link. For details and to sign up, use our contact form.